Important Things to Know About Refurbished iPhones
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What happens if the phone doesn’t work?
Today, let’s talk about one of the biggest fears customers have when buying a refurbished iPhone:
“I bought the phone — and it doesn’t work. What do I do now?”
We’ll explain what to do in such cases, how we prevent these situations, and what tools we use to make your experience comfortable and worry-free.
The Feelings Behind It
It usually starts like this: you want a reliable phone, preferably in great condition, and from a brand with a good reputation. You want to spend your money wisely — so you look toward refurbished iPhones.
There are many companies on the market selling them.
And suddenly, a fear hits you:
“What if I pay and the phone doesn’t work? What if it breaks the next day? Then my savings are gone.”
These thoughts are scary. So let’s go through possible situations one by one.
If Your Phone Arrives Not Working
If you buy a phone from Costplusphones and it arrives defective, you can return it for free — and we’ll refund your money to your card. Just follow the return steps below to get your refund quickly and easily.
What we do to prevent this:
Every phone we receive is carefully tested to make sure it meets our standards.
We strictly define and verify every device’s condition — Excellent or Very Good.
That’s what makes us unique: we want you to truly feel like your refurbished iPhone looks and works just like new.
If Your Phone Stops Working Within 30 Days
No worries — you’re fully covered.
You have 30 days to test your phone, try every feature, and see if you’re happy with it.
If something stops working, or if you simply decide you don’t like it — you can return it for free.
We’ll cover the return shipping cost — that’s our way of taking on your risk.
It’s easy — just follow the steps below to return your phone and get your money back.
We’ve had only one such case so far: the customer didn’t like the color and returned the phone on the 30th day. A week later, he ordered the same model in a different color — and we were happy he found the one he truly liked!
If Something Happens After 30 Days
In that case, the customer covers the repair cost at their discretion.
We recommend contacting an authorized Apple service center.
We’re always transparent: Apple builds incredibly reliable phones, and when used carefully, they last for years.
Our mission is to make it possible for people to buy an iPhone that looks and feels like new — at a smart price — and to do it in a way that helps our planet.
Returning procedure
If You’re Using a Phone:
- Tap the menu icon (three lines) in the top-left corner of the screen.
- Scroll to the bottom of the menu and tap Log In.
- Sign in using the email address you used to place your order.
- You’ll be directed to the Orders page showing your purchase history.
- Select the order you’d like to return.
If You’re Using a Computer:
- Click the Log In icon (person icon) at the top-right corner of the page.
- Sign in with the email associated with your order.
- You’ll be taken to your Orders page.
- Click on the order you wish to return.
- Click Return, fill out the form, and submit your request.
What Happens Next:
- After you submit the form, we’ll email you a prepaid return shipping label.
- Carefully pack the device, including all original accessories.
- Ensure the phone is in its original condition, with.
- All personal data and accounts removed (Apple ID/Google account).
- No passcodes, PINs, or locks remaining on the device.
- Drop the package off at your nearest post office or shipping carrier location
Once we receive and inspect the device, we will issue a full refund to your original payment method. If you need help at any step, feel free to contact us at support@costplusphones.com.
But Who Guarantees This Is All True?
First — our verified customer reviews.
These are real people who bought from us.
Second — we run our store on Shopify, a trusted international e-commerce platform.
They care deeply about their reputation, and so do we.
We’ve been working with them for over a year — and you can’t stay on Shopify that long unless you’re honest.
Third — we only use trusted payment systems: Visa, Mastercard, PayPal, etc.
If we weren’t legitimate, these payment providers wouldn’t allow us to operate for over a year.
And finally, our ads run on Google and Facebook, which strictly regulate refurbished phone listings.
If we weren’t transparent, we’d be banned immediately.
We cooperate with international services and payment systems because our reputation matters.
That’s why we proudly offer a 30-day money-back guarantee on every refurbished iPhone we sell.
In Summary
- You bought a phone and didn’t like it → write us “I want to return it” → we get it back → you get your money back.
- You received the phone and something doesn’t work → same process → we refund you.
- Something stopped working within 30 days, or you simply changed your mind → same process → full refund.
Buying a refurbished iPhone from Costplusphones is always a smart and safe choice!
Visit our store and discover something perfect for you. Check out our new arrivals!
CostPlusPhones team
