Return and refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. 

To start a return, you can select Request Return option from Order Status page or you can contacti us at support@costplusphones.com.

If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address: fehventure LLC (DBA Cost Plus Phones), 1707 1/2 Post Oak Boulevard, Suite 170, Houston Texas 77056, United States

Damages and issues
Please inspect your order upon reception and contact us immediately at support@costplusphones.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've have received and verified your return you'll receive your refund on your original payment method within 10 business days. We will notify you by email once your refund is processed.
Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@costplusphones.com.

This policy applies to all sales made in the United States. You can always contact us for any return and refund question at support@costplusphones.com.